Last time, we discussed the types of warranties and the pitfalls of the extended warranty as a whole. Basically, warranty companies have a much higher chance of benefiting from your purchase of an extended warranty than you are because it’s not as likely that your warranty will cover something you actually need replaced in the time you have it. In the event that you are covered under warranty and the extended warranty company accepts fault, in many cases they will battle with the repair facility and tell them what quality of part they want to install on the car and then ask us to back it with our warranty and put it in writing for them. Depending on how far you are in your warranty will really determine what they decide on parts, but we often see requests to install used parts. Naturally, a customer expects that they will be receiving a new replacement, just like they would with home insurance– if the roof goes bad, it’ll be replaced with a new roof… not a used one!
When we encounter an extended warranty, we work with the companies and represent you, our client, to ensure that they do not try to use a part that will compromise the vehicle in any way or be less quality than it came with from the factory. When we do this, many extended warranty companies will use this against us, claiming that we’re overcharging or taking advantage of the situation, when we’re really just using a quality part. This way, we can ensure the safety of our customers when they’re back on the road, try our best to see that our customers will not be in for the same issue when the used replacement breaks, and so that we can stand behind our Honest Wrenches warranty to our own clients.
Our solution is to take the money you might spend on an aftermarket or extended warranty and set it aside. This way, when you come across a necessary repair to your vehicle, you don’t have to check a warranty sheet for coverage or take the gamble that the company will ensure a quality repair. This way, we can flip the odds that some warranty companies hold over us. Instead, 90% of the time, we have money left over, and only 10% of the time it might not turn out in our favor.
As always, we are here for you, for advice, questions, and to advocate for you as our customers. If you need assistance in your decision on a warranty, give us a call. We are here to help!