Don't rely on their loaner vehicles or courtesy shuttle. They gave me a loaner car with 191000 miles on it. It leaked oil all over my driveway. The headlights turned off when you used the turn signal and the tail lights only worked when you put your foot on the brake. You couldn't see out the back window because the ceiling fabric was hanging down blocking the view. There is a long list. I guess I should of known something was up when they gave me instruction and a phone number to call if I broke down. After having it 48hrs and driving it twice I decided to drop it off because it was to dangerous too drive. I called the number twice they gave me in case I had troubles and they could get me another loaner and nobody answered. I left voicemails, no one returned them. They got my car done the same time my daughter had a procedure. I asked if they could drop the car off, they couldn't because I had to sign papers. I went up and signed the papers with my daughter asleep in the back of her car after the procedure and now I am left to find someone to take me up to get my car that is sitting in their drive after spending $1700 to get it fixed. Can't really speak to if they fixed the car because I haven't been able to get it home or drive it. Services: Wheel alignment, Check engine light diagnostic, Engine repair
Hi Sue, Thank you so much for taking the time to leave us a review. I apologize that our complimentary loaner vehicle was not sufficient for your use. Upon further inspection the vehicle was operating properly when we performed our inspection immediately after receiving this review. Although the mileage is correct, this vehicle drives nicer than some of our newest vehicles. I am sorry that it just did not work out for you. We give our personal information out to all of our clients that have a loaner vehicle just in case of an accident, flat tire, etc. We want to make sure all of our clients know that we care and are available at all times. We happily delivered your vehicle to you after the repairs were made, unfortunately your aftermarket warranty required that you came in person and signed off on the invoice, that process is out of our hands. I wish you the best of luck, and we will certainly stand behind the repairs that were made. Happy Holidays!
- Ankeny & Des Moines Auto Repair