I'm very impressed. We brought my fiancé's vehicle in when the transmission failed, and everyone was very straightforward. Photos of everything, explained everything to us politely and thoroughly, and didn't pressure us into any particular decision. I came in later for routine maintenance and an inspection. I worked primarily with JD and Josh, and they always treated me with respect. Every other shop I've ever patroned has treated me with condescension or as if I couldn't understand; these folks always speak to me like an equal, and I feel respected. The pricing is usually pretty standard; some things cost a little more than average, but they use excellent parts and have excellent staff. You actually get what you pay for with this shop. At the end of the day, I actually look forward to seeing these folks, even when I am frustrated about car issues.