Took my vehicle in because it was leaking oil. I had read they had a good warranty on their work. Boy was I wrong! $4600 later, I got my car. Within a week, there was still oil leaking. I took it back and they said it was leftover oil from the repair but they put dye in the oil and said to return after 100 miles. Took it back and they look at it, call and give me a $1700 estimate to fix it and tried charging me another $175 for them to look at what they should’ve already fixed. Apparently when you take your vehicle there to get an oil leak fixed, they just fix the first one they see and do not check for any others. On top of that, the rep calls me and says I’m not being reasonable and kept asking me if I was expecting him to rebuild the whole engine in which I said I was just expecting it to not leak oil since that’s the main reason I took it there to get fixed! Service: Engine repair
Hi Aaron, First of all, I want to thank you for the review as well as for coming to Honest Wrenches. But lets be honest with your review which we can reference the phone calls, Inspections, & invoices. You had a rear oil main seal blown out due to a faulty PCV valve, We mentioned & specifically noted on the invoice that due to the faulty PCV valve and the enormous amount of oil all over that we had to fix the largest leak first as we all know fluid takes the path of least resistance. Once we completed the repairs we wanted you to drive the vehicle. You brought the vehicle back accusing us of not doing the repair properly. We reiterated our discussion and checked the vehicle over and found oil leaking from the top side of the engine no where near the rear oil main seal. Yes it is unfortunate and can certainly be frustrating when you just purchased a vehicle and have to invest money into it right away. As we stated we always stand behind the repairs that we made. But since we did a rear main oil seal, does not put the entire engine under a lifetime warranty. I wish you the best of luck, and I want you to know that we will and do stand behind everything we do and take pride in our service.
- Ankeny & Des Moines Auto Repair