I sent a message on Thursday late afternoon, thinking I would hear back until the next day, I did get a response right away and had an appointment the next day. The other places I have taken my vehicle to didn’t respond that quick. I was given a text message with all the items that was checked. Along with the items that needs to be watched This is was something that I hadn’t received before this did include pictures. The people are great that work here. Make you want to come back if there’s any problem with your vehicle. They brought My husband back home and he didn’t have to wait. Every thing was very goo as far as our experience here.